What are visiting hours?

We do not have any particular visiting hours. However, we suggest to make a call before paying a visit. Children may visit only under adult supervision.

Is there an emergency room at Kalra Hospital? 

Kalra Hospital has 24-hour emergency care, with acute and swing bed services. The hospital has many full-time physicians and assistants to attend the patients any time of the day.

When I check-in, what kind of personal belongings should I bring?

A small bag of personal belongings such as toothbrush, hairbrush, robe and slippers etc., is suggested. We also recommend labeling of belongings. Valuables, credit cards, cash and jewelry should be left at home. Kalra does not take the responsibility for lost articles but will be there to help. In case of losses, notify on-duty nurse immediately.

Why we cannot bring food for the patient?

To maintain strict infection control protocol, Kalra Hospital does not allow outside food and flower.

Does the hospital offer round-the-clock service?

Yes, the hospital has staff to work round-the-clock. Consultants are available in rotation to attend to any medical emergency that may arise. Minor ailments are tackled during emergency hours if required, by casualty medical officer.

Can my family and friends make decisions when I am unable to?

Closest relative or individual designated as a durable Power of Attorney for healthcare will be asked to help make decisions if one is unable to. It will assist us if patients have appointed one person to be attorney for healthcare decisions who will help the doctor in making the decisions.

How long will the admission procedure take?

This varies from individual to individual, depending on the type of procedure one is being admitted for. The admissions personnel will be able to give an estimated time upon arrival.

Can I use my mobile phone while in hospital?

We ask you to switch off your mobile phones at the time of admission and they must not be used in the recovery area due to interference with medical procedures. You are welcome to use your mobile phones at the front desk area and overnight suites. However, we request that you set your ring tone in vibration or silent mode so that it does disturb other patients.

Can a family member spend the night with me?

We do not encourage family members or friends to spend the night with patients. However, exceptions include special circumstances when a parent is required to stay with their sick child or a family member is needed to translate for a non-Hindi or English speaking patient.

Are medicines available to the patient in the hospital or do they have to go out of the premises to procure them?

Medicines are available at the in-hospital pharmacy and one may not have to venture out of the hospital to procure them.