Kalra Hospital's medical care incorporates the family-centered care philosophy into every aspect of its clinical practice. At the heart of family-centered care is the belief that healthcare providers and the family are partners, working together to provide complete care for the patients. The partnership between families and healthcare providers is grounded in the understanding that everyone's role is crucial, and that what we do together is greater than what any of us can do alone.

A specialist team of staff and senior professionals at Kalra Hospital have worked together to explore the philosophies and approaches that would assist the hospital in providing higher level of patient and family-centered care. After much investigation, it was concluded that Kalra would adopt a planetree philosphy aimed at personalizing, humanizing and demystifying the patient and family healthcare experience.

The core components of the family centered care are as follows :

• Human interactions
• Healing environment
• Nutritional & nurturing aspects of food
• Access to information
• Importance of friends, family and social support
• Spirituality: The importance of inner resources
• Human touch
• Healing arts.
• Complementary therapies
• Healthy communities

Kalra Hospital's Commitment to Patient-Family Centered Care

• A patient is an individual to be cared for, not a medical condition to be treated.
• Each patient is a unique person with diverse needs.
• Each staff member is a caregiver, whose role is to meet the needs of each patient.
• Patients are our partners and have knowledge that is essential for their care.
• Patients’ family and friends are also our partners in our patients’ well-being, and we welcome their involvement.
• Access to understandable health information is essential to empower patients to participate in their care, and it is our responsibility to provide access to that information.
• The opportunity to make decisions is essential to the well-being of our patients. It is our responsibility to provide patients’ opportunities for choices, and to respect those choices.
• Patients’ well-being can be enhanced by an optimal healing environment.
• In order to provide comprehensive care for our patients, we must also care for each other.
• Patient-Family Centered Care is the core of a high-quality healthcare system, and a necessary foundation for safe, effective, timely and equitable care.