Every patient at Kalra shall have the following rights, none of which shall be breached by the hospital or any of its staff. The hospital administrator is responsible for implementing the policies and protecting patient's rights. It is the responsibility of the hospital to respond to all the queries related to patient rights.

The patients seeking treatment at Kalra Hospital are entitled to the following rights protected by the law:

• To receive the care and health services that the hospital is required to provide.
• To treatment and medical services without discrimination based on race, age, religion, national origin, sex, sexual preferences, handicap, and diagnosis, ability to pay or source of payment.
• To exercise all the constitutional, civil, and legal rights to which the patient is entitled to.
• To be informed of the names and functions of all physicians and other healthcare professionals who are providing direct care to the patient.
• To receive the services of a translator or interpreter to facilitate communication between the patient and the hospital's healthcare personnel.
• To receive from the patient's physician(s), in terms that the patient understands, an explanation of his or her complete medical condition, recommended treatment, and risk(s) of the treatment, expected results and reasonable medical alternatives.
• To give written consent prior to the start of specified non-emergency procedures or treatments, only after a physician has explained in terms that the patient understands specific details about the recommended procedure or treatment, the risks involved, the possible duration of incapacitation, and any reasonable medical alternatives for care and treatment.
• To refuse for medication, after analysing the possible consequences of this decision, except in life-threatening situations and instances when medication or treatment is required by law.
• To be only included in experimental research only when he or she gives informed, written consent to such participation, or when a guardian provides such consent for an incompetent patient in accordance with law and regulation.
• To be informed if the hospital has authorized other healthcare and educational institutions to participate in the patient's care and treatment.
• To be informed of the hospital's policies and procedures regarding life-saving methods, and the use or withdrawal of life-support mechanisms.
• To be informed by the attending physician and other providers of healthcare services about any continuing health care requirements after the patient's discharge from the hospital.
• To receive sufficient time before discharge to have arrangements made for healthcare needs after hospitalization.
• To be transferred to another facility only for one of the following reasons, with the reason recorded in the patient's medical record: a) The transferring hospital is unable to provide the type or level of medical care appropriate for the patient's needs. The hospital shall make an immediate effort to notify the patient's primary physician and the next of kin, and document that the notifications were received; or b) The transfer is requested by the patient, or by the patient's next of kin or guardian when the patient is mentally incapacitated or incompetent.
• To be treated with courtesy, consideration, and respect for the patient's dignity and individuality.
• To freedom from physical and mental abuse.
• To freedom from restraints, unless they are authorized by a physician for a limited period of time to protect the patient or others from injury.
• To have physical privacy during medical treatment and personal hygiene functions, such as bathing and using the toilet, unless the patient needs assistance for his or her own safety.

Patient Responsibilities

• Responsibility for providing accurate and complete information about medical problems, past illnesses, hospitalizations, medications, pain and other matters related to health conditions.
• Responsibility for following the treatment plan recommended by those responsible for their care.
• Responsibility for their actions, if they refuse treatment or do not follow the instructions of the healthcare team.
• Responsibility for seeing that their bills are paid as promptly as possible, and strictly following hospital rules and regulations.